In the demonstration of a new product to a group of potential users, which of the following is the MOST effective way to hold the audience’s attention?

An inexperienced instructor asks a seasoned instructor to observe a class. The experienced instructor notes that the new instructor is very knowledgeable about the subject matter, but fails to interact with the learners. Which of the following actions would MOST likely improve the situation?

A learner asks an instructor a question related to material that will be addressed later in the training session. Which of the following is the BEST method for the instructor to handle the situation?

An instructor is teaching an advanced two-day workshop for experienced users of a specific software program. The learners were recommended to participate by their supervisors. The instructor is informally talking with the learners prior to the first session, when one learner confides concerns about the learner’s ability to succeed in the course. The BEST way for the instructor to respond to the learner is to:

Which of the following is always the responsibility of a trainer?

For this question, decide whether the action makes it likely or unlikely that the trainer will achieve the goal. Select the BEST statement of the reason that the action is likely or unlikely to accomplish the goal.

GOAL:To use an effective opening that will raise the participants’ level of comfort and interest in an introductory computer course for support staff
ACTION:Begin the session by relating a story about an ineffective presentation that the instructor once made to a group of marketing managers.

For this question, decide whether the action makes it likely or unlikely that the instructor will achieve the goal. Select the BEST statement of the reason that the action is likely or unlikely to accomplish the goal.

GOAL:To employ instructional techniques appropriate to methods and instructional situations prescribed
ACTION:At the completion of each of the courseware’s modules, the instructor lists additional reference materials and suggests additional exercises for the students.

At the end of a training module, some learners appear to be confused about the content. The combination of which two of the following strategies would BEST enable the trainer to address this situation? I.Repeat the module to make sure everyone understands the content. II.Determine who is confused and use questioning to address their needs. III.Review the concepts in an open discussion. IV.Move on to the next module so as not to hold the class back.

The instructor learns that the participants in an upcoming training course have diverse educational backgrounds and work histories. The instructor should respond to this information in which of the following ways?

A company has just finished evaluating the performances of two instructors it used over the past year. It found that one instructor who mixes role-play, small group activity, and oral reports from learners with lectures has been consistently more effective than the other who only teaches by lecturing. What should be recommended to the less effective instructor?