The same customer calls the helpdesk every Friday with the exact same issue. The computer locks up when loading payroll files. The solution is to download the file before attempting to open it. Which of the following is the BEST way to help the user resolve this problem instead of the weekly call?

A technician is attempting to verify if a computer is back online after a remote reboot. Which of the following switches, to the PING command, should be used to continuously monitor its status?

A system has three different network adapters installed. Which of the following should a technician use to get the details of all the adapters at the same time?

Which of the following commands would be used to create a directory?

Which of the following options would be used to determine the switches for the command IPCONFIG?

Which of the following commands would be used to display the contents of c:\windows\system32\?

A user’s laptop fan is making an unusually high pitched noise. The FIRST step would be to:

The user reports when a laptop’s power button is pushed there is no response. The FIRST step to address the issue would be which of the following?

A user’s Windows 7 computer has a Celeron M processor and 2GB RAM installed. The user wants to speed up their system using ReadyBoost. Which of the following should be used to produce the BEST increase in performance?

Which of the following is a feature of System Protection in Windows 7?