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Which of the following does this procedure prevent?

Pete’s corporation has outsourced help desk services to a large provider. Management has published a
procedure that requires all users, when receiving support, to call a special number.
Users then need to enter the code provided to them by the help desk technician prior to allowing the
technician to work on their PC. Which of the following does this procedure prevent?

Which of the following is the BEST action for the administrator to take?

A database administrator receives a call on an outside telephone line from a person who states that they
work for a well-known database vendor. The caller states there have been problems applying the newly
released vulnerability patch for their database system, and asks what version is being used so that they
can assist. Which of the following is the BEST action for the administrator to take?


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