Which of the following should be used to further troubl…
A brownout has occurred within a building. A technician is repairing a workstation which has a power light, but is not displaying anything on the screen and is not
making any sounds during boot up. Which of the following should be used to further troubleshoot the workstation?
Which of the following tools will allow the user to cha…
A user is trying to use an external hard drive with an incompatible file system. Which of the following tools will allow the user to change the file system on the hard
drive?
Which of the following commands will allow the technici…
A client’s computer is not connecting to a website. Which of the following commands will allow the technician to view the route/number of hops between the host
and remote systems?
Which of the following should be done to resolve the issue?
A user states there are multiple small black dots on an LCD screen. Which of the following should be done to resolve the issue?
Which of the following is the FIRST thing that the tech…
After receiving a call from an executive, a technician walks into a meeting room to find that the projector is not showing the screen of the executive’s laptop. The
projector shows a message that reads “No video signal”. Which of the following is the FIRST thing that the technician should do?
Which of the following is the MOST likely cause?
A user, Ann, reports that her company laptop cannot pick up a wireless connection in certain areas of a building. However, users working on their laptops in the
common areas have Internet connectivity. Which of the following is the MOST likely cause?
This is an example of:
A customer has left a computer monitor on over the weekend and now notices slight discoloration of the screen. This is an example of:
Which of the following would the technician use to reso…
A network printer is online and ready. The accounting group is unable to print to this network printer, but other departments can. Which of the following would the
technician use to resolve the problem?
How can the technician solve the issue for the user?
A user has reported that the company notebook is performing some random mouse actions requiring the user to make a lot of typing corrections. How can the
technician solve the issue for the user?
Which of the following is the FIRST step the technician…
Joe, a technician, is preparing to replace a laptop screen. This laptop has a touch screen to support Windows 8.1 in order to use the Metro tiles. Which of the
following is the FIRST step the technician should perform?