Joe, a user, receives a wireless router from his ISP with a pre-set password and configuration. He can connect to the router fine via Ethernet but cannot see the
wireless signal on any of his devices. The LEDs on the router indicate that a wireless signal is broadcasting. Which of the following settings on the router does Joe
need to adjust to enable the devices to see the wireless signal?

A technician is working on a server with high latency on the mapped network drive. Upon entry into the server room, the technician suspects an issue with one of the
drives in the array. Which of the following would the technician do to resolve the problem?

A user reports an inkjet printer is constantly feeding two sheets of paper for every page printed. Which of the following is the MOST likely reason?

Ann, a user, reports her docked mobile workstation will periodically lose her network share drive and lose video to the second monitor. Which of the following is
MOST likely the cause of this anomaly?

A user notices the printer that is used for printing global shipper’s labels is missing columns in the printed labels. The special label stock is new and appears to be

fine. Which of the following should the technician perform FIRST when troubleshooting this problem?

A user attempts to turn on a computer and receives no response. The user calls the technician to report the computer is not booting and a faint smell of something
burning. Which of the following tools will BEST help to identify the issue?

A technician is notified that a laptop is not booting. It is discovered that there are no system lights, sounds, or display when the power button is pressed. Which of
the following should the technician attempt FIRST in the troubleshooting process?

A technician replaces a failed hard drive with a brand new one. The technician boots from a PE CD and attempts to install a custom OS build deployed from the
network. The hard drive is visible in the system’s BIOS. However, once in the preinstallation environment, the drive is not recognized in the imaging process and the
process fails. Which of the following is MOST likely the cause of failure?

A user reports that the mouse is not working properly. The technician notices on the user’s workstation that the mouse cursor spins for several minutes before the
technician can use the mouse. Which of the following is the cause of the issue?

A user is reporting that a desktop monitor backlighting is very dim. Which of the following should be performed FIRST when troubleshooting the problem?