Joe, a user, is using his smartphone for navigation while driving. As he drives, an icon frequently appears on the screen informing the user additional information is
required to log in. Which of the following is causing this?

After installing a critical update from Windows Update, a user accidentally types an incorrect URL into the browser and malware is automatically installed. The
malware disables the computer’s antivirus software and Internet connection. Which of the following would be the BEST tool to remove the malware without risking
loss of the user’s data?

A user’s smartphone runs very slow at the end of the day. When the user restarts the phone in the morning, it runs at its normal speed. Which of the following

should be done throughout the day to BEST resolve this issue?

A customer has recently installed several applications on a Windows 7 workstation and is now experiencing slow system performance and spontaneous restarts.
After removing some of the recently installed applications, the issue persists. Which of the following tools could the technician use to troubleshoot the problem while
preventing data loss?

A customer reports that a smartphone is experiencing a very short battery life. The user has been using this phone for a short time and has installed several apps
recently. Which of the following might be the cause of the issue?

Joe, a user, states he is unable to use his Android phone after updating the OS. Joe is in a hurry and would like a quick solution that would most likely fix the issue.
Which of the following methods can the technician use?

A networked PC has started to display adware pop-ups when the user opens the browser. Which of the following best practices should the technician employ FIRST
when responding to the problem?

A technician receives a helpdesk ticket about an employee having a problem sending text messages with a company Android smartphone. It has been determined
that it is not a carrier issue. Which of the following should the technician perform FIRST?

A user’s email inbox is suddenly receiving dozens of rejection messages from various mail servers. Which of the following would the technician perform to BEST
solve the issue?

A user reports that any URL entered redirects to the same web page. A technician concludes that the user’s computer has been compromised. Which of the
following tools would the technician use to resolve the issue?