A technician receives a call regarding a PC’s slow performance. The client states that most applications are slow to respond; boot up and shutdown take much
longer than they used to. Hard drive diagnostics pass, but there are error messages in the event viewer stating that the file system is corrupt. Which of the following
should the technician do NEXT?

A user reports browsing the Internet is slow and an icon with a picture of a person with a headset keeps asking them to “click here for help.” The user has clicked on
the icon to try to resolve the slowness but all that happens is the computer redirects them to a website to purchase software. Which of the following should be
performed FIRST to resolve the issue?

A mobile phone has started to respond slowly and erratically. The user has done a soft reset and the problem still exists. Which of the following is the BEST step the
user can take to fix this problem?

A user, Ann, receives a phone call from the company’s mail administrator who indicates her email account has been disabled due to high volumes of emails being
sent in a very short period of time. Which of the following types of attack has the user experienced?

A user is having issues with a Windows computer. Upon loading the operating system, several messages appear referring to a DLL file that cannot be found. Which
of the following would be the BEST course of action for the technician to perform NEXT?

A user updates the video driver on the computer and it requests a restart after installation. The computer never gets past the loading Windows page without
rebooting. Which of the following should the technician use to resolve this issue without losing any vital files or programs?

A user reports unexpected icons appearing on the desktop. The technician identifies that the symptoms point to a malware infection. Which of the following
procedures would be performed NEXT?

A Windows workstation is suspected of having malicious software that created an infected start-up item or service. Which of the following tools would a technician
use to test this theory?

Joe, an end-user, reports that the Windows PC he is using automatically locks when he leaves his desk and walks to a printer to retrieve documents. Joe is then
required to type in his username and password to unlock the computer. The technician looks at the settings on the PC and notices that the screensaver and screenlock options are grayed out on the computer and cannot be changed. Which of the following is the MOST likely cause of this issue?

An engineer working with large detailed CAD files notices over time that the workstation is taking significantly longer to open files that used to launch quickly. Other
applications work fine, and the engineer confirms all of the data has been backed up the night before. A technician determines that the workstation is about two
years old. Which of the following would be the technician’s FIRST step in troubleshooting the problem?