A customer calls the help desk to report an issue. The customer suggests that the problem is hardware related, but the technician knows from the description that
this is not the case. Which of the following is the BEST course of action for the technician?

Which of the following explains why it is important to secure Personally Identifiable Information (PII)?

In preparation for an operating system upgrade, a technician is tasked with installing additional memory modules in a computer. Which of the following safety steps
should be performed FIRST?

Which of the following is the BEST license type to comply with end user licensing agreement (EULA) terms for commercial software used by multiple users in a
corporate environment?

A technician suspects that a computer issue is caused by a failed NIC. Following the troubleshooting theory, which of the following is the NEXT step the technician
should take?

Ann, a customer, reports that when she occasionally works in the office basement, her smartphone battery drains faster than normal and she has poor cellular
reception. Which of the following is the reason for the fast battery drain?

Joe, a user, has connected a tablet to his personal mobile hotspot device in a public location for Internet access. The device display indicates there are two
connections instead of just one. Which of the following actions can he perform to prevent this unauthorized access to the device immediately? (Select TWO).

Joe, a user, returned yesterday from a trip where he utilized the GPS function of his mobile device. He now notices the battery is rapidly draining. Which of the
following can Joe MOST likely do to resolve the issue without a loss of data?

Ann, a user, states that after installing an update on her iPhone, the WiFi starts to malfunction. The WiFi icon is displaying that it has connectivity but she is still

unable to browse. Which of the following could be the issue?

A technician has just fixed a user’s PC and successfully removed a virus and malware from the machine. Which of the following is the LAST thing the technician
should do?