A technician has decided to upgrade all users’ iPhones to the latest model. Which of the following is the FIRST thing the technician should advise the users to do
with the old phones before turning them in?

Which of the following file formats does Android use for application installation?

An end user receives an unsolicited and unencrypted email containing a co-workers birth date and social security number. The end user should immediately contact
the IT department and report a violation of which of the following policies?

A user is configuring the email settings on a smartphone. Which of the following configurations will allow the user to synchronize email from multiple devices?

A PC technician has been asked to verify certain Group Policies applied on a workstation. Which of the following commands should be run on the workstation?

Which of the following is the BEST option to prevent data breaches on lost mobile devices?

Ann, an end user, receives a call from someone claiming to be from the help desk and asking for her username and password to prevent her email box from being
deleted immediately. Which of the following BEST describes this type of attack?

A newly deployed Windows PC cannot connect to the antivirus server on the local network for updates, but it can connect to other file servers and printers without
issue. Which of the following is the MOST likely cause of this issue?

A user calls the help desk because a folder containing critical business files is missing from the local drive. The user is adamant that the folder was there the
previous day, and cannot understand why it is gone. The technician views the properties of the parent folder and sees a back up listed on the “Prior Versions” tab.
According to the theory of troubleshooting, which of the following is the technician’s NEXT step?

A customer is experiencing issues with email and calls the help desk. The technician determines it would help clarify the issue if the customer agrees to share their
desktop. Prior to establishing a Remote Desktop Assistance connection with a customer, a technician should ask the customer to: