The technician is dispatched to look at a user’s laptop. The user reports the system shuts down
after 30 minutes of field use. The technician notices the battery is not fully charging. Which of the
following should the technician perform to resolve this?

A user’s laptop screen is extremely dim. A technician attempts to alter the brightness using
function keys and the BIOS, but the screen never changes in brightness. Which of the following is
MOST likely the cause?

A new application is installed which adds three new services to a customer’s PC. The customer
asks for help, because the new application will not start. A technician investigates and finds that
one of the services has failed to start. They attempt to manually start the service but it fails. Where
should the technician look NEXT for more information? (Select TWO).

Which of the following expansion slots is characterized by having an x16 speed?

A technician is installing a new wired router and needs to disable all the ports currently not in use.
The documentation for router mentions the web interface for the router is available by default at
192.168.1.1. In which of the following ways would the technician go about doing this?

Which of the following settings is controlled by jumpers?

A technician is changing out a toner cartridge in a high volume printer. As they are removing the
empty cyan cartridge, a large amount of blue powder falls out onto rollers in the immediate area.
Which of the following should the technician do NEXT?

Which of the following is a benefit of using ECC memory?

When setting up a Microsoft Exchange mail account to synchronize with an iPhone, which of the
following items can be configured to synchronize besides the mail? (Select TWO).

Which of the following connection types has the LONGEST transmission limitation in terms of
distance?