When putting a mobile device into airplane mode, which of the following features is typically
disabled? (Select TWO).

A technician is working on a PC but does not have their grounding strap. Which of the following
would be the BEST method the technician should use to ground themselves?

IT suspects that other people are frequently making changes to a computer when a user leaves
their desk. Which of the following security policies can be implemented in order to prevent this
situation?

A customer states their inkjet printer is not printing as clearly as it once did. The technician should
FIRST perform which of the following functions to rectify this?

A client has asked a technician about drive sanitation and wants to know what the difference is
between overwriting a drive and formatting a drive. Which of the following would be the BEST
response from the technician?

A supervisor has asked a technician to share the multifunction device that is directly connected to
a PC. The PC is running Windows XP Professional. Which of the following steps are valid options
to allow the technician to complete this task?

Windows Virtual PC is designed to:

A customer has asked a technician to install a new USB printer that is supported by Windows 7.
The PC is running Windows 7 Professional. Which of the following is the correct method to
complete the installation?

Which of the following is a new feature of iOS 5?

A corporate technician has been tasked with providing a thin client PC for a new employee. Which

of the following configurations would be the MOST appropriate?