A user is operating a virtual machine (VM) and discovers it has been infected with malware. Which
of the following applies?

Which of the following devices is MOST likely to outperform a 15,000 rpm SAS hard drive in read
speed?

Which of the following ports MUST be open in order for Remote Desktop to function?

The technician has identified prohibited content on a PC. Which of the following would be the
FIRST action that the technician should take?

A technician is dispatched to a location that has multiple laser printers. One of the network printers
is printing what appears to be a shadow image. The technician could solve this issue by:

A customer would like to upgrade their onboard fast Ethernet connection to connect to their new
gigabit network at the gigabit speed. Which of the following will enable them to do so?

A user wants to quickly install the most recent security patch released. Which of the following
options can be selected from the Windows Update website?

A technician needs to access the system BIOS at boot time on a PC. Which of the following are
possible BIOS access keys? (Select TWO).

Which of the following has the HIGHEST level rights?

A customer reports that their 4-year-old PC takes a long time to boot. The technician investigates
and finds the BIOS is rediscovering the hardware environment at every boot. Which of the

following will MOST likely fix this problem?