A technician needs to use Remote Desktop Connection in order to get access to a remote
Windows workstation. However, the Programs menu has been hidden and they only have access
to the Run command utility or a command-line prompt. Which of the following is the utility that the
technician should use to access Remote Desktop Connection?

In a laser printer, which of the following components uses heat to apply the toner onto the page?

A user reports that they cleared a paper jam and now cannot print. The technician reseats the
paper and then prints a test page from the printer. A test page sent from the workstation does not
print. Which of the following actions should the technician take FIRST?

A technician is trying to connect the high-end 5.1 surround sound audio system to their Home
Theater PC. Front and rear channels produce the sound but the subwoofer and the front speaker
seem to be muted. Which of the following would the technician MOST likely check to resolve the
issue?

A workstation is making a loud clicking noise that is originating from the hard drive and it is not
booting. Which of the following should the technician do FIRST?

Which of the following panel types consumes the MOST power?

A user is reporting that they cannot connect to the wireless network from their office but they were
able to connect yesterday. Which of the following would be the MOST likely reason?

Which of the following needs to be configured on a wireless router to allow specific client
machines to connect?

A user on a domain network cannot install software that they need. Which of the following user
groups is this user MOST likely associated with?

A user is suspected of engaging in prohibited activity on their workstation. Which of the following
should be done FIRST?