Which of the following commands would a technician use to map a network share?

In which of the following situations is it appropriate for an IT service provider to make copies of a
customer’s confidential data?

A user is reporting their web browser is not going to the site they are attempting to access. Which
of the following would BEST resolve this?

Which of the following is the proper way to remove a PCMCIA card from a laptop running
Windows XP?

A technician is called onsite to solve a network connection error. Upon arrival, the technician
observes a message on the screen stating there is no boot drive found. Which of the following
steps should the technician take NEXT?

Which of the following components would MOST likely be utilized in a virtualization server? (Select
TWO).

The technician is dispatched to a user’s home to secure a wireless network. The SOHO user has
only one system to connect wirelessly, yet wishes to protect their Wi-Fi from unauthorized use.
Which of the following will BEST meet the user’s requirements?

A surge suppressor is only capable of providing protection against which of the following
environmental hazards?

A user has installed a new wireless router and is unable to connect their game console to the

manufacturer’s service. Which of the following should the technician look for FIRST?

Which of the following expansion cards would provide support for additional internal storage?