Which of the following is the BEST definition of what an accelerometer does?

A user calls to report that a notice keeps appearing on their screen whenever they try to pull down
video clips from a website. The notice says “This category is being blocked because it is streaming
media. Please click continue to use your assigned quota time”. The technician is aware that a new
web filtering application was recently implemented which assigns a 120 minute quota on
streaming media and a message appears allowing the user to continue. Which of the following is
the BEST response for the technician to give the user?

Which of the following are examples of physical security? (Select TWO).

Since calling in an issue two days ago, a user reports that they have not heard from a help desk
technician. Which of the following is the MOST appropriate response?

Which of the following scenarios BEST defines phishing?

After responding immediately to a dispatch, a technician arrives to resolve the customer’s issue.
The customer appears to be angry that they have waited so long for a response. Which of the
following is the BEST course of action for the technician to take?

Which of the following would be the BEST way to combat social engineering?

A technician realizes the problem a customer is having before the customer is done explaining all
the symptoms. Which of the following is the BEST action for the technician to take?

Which of the following components would a user MOST need when building a virtual server?
(Select TWO).

Which of the following is the FIRST step a technician should take to replace a network printer?