New smart phones have features that allow them to be backed up to a remote location. Of which
of the following is this an example?

Which of the following connectors is found on every desktop power supply?

Which of the following should a technician do LAST after cleaning up a virus infection?

A customer asked the technician to upgrade the RAM in a laptop. Upon inspection of the RAM
bay, the technician only found one RAM slot, however the laptop is specified to have two. Where
would the other memory slot be typically located?

A user does not want their kids to be able to install software on their home desktop. Which of the
following types of accounts should the user set up in Windows 7?

A laptop is not charging the battery and occasionally shuts off even when the power cord is
plugged in. This is a symptom of a bad:

A technician is about to put a computer back into service that has not been turned on for many
months. It was healthy when taken out of service and boots quickly without any problems. Which
of the following actions would be a best practice to begin computer maintenance? (Select TWO).

Which of the following typically cannot be upgraded in a laptop?

A technician discovers a networked computer has been infected with a zero day virus. Which of
the following is the FIRST thing that should be done to the workstation?

A user calls the helpdesk because a solution that was previously suggested by another technician
did not solve the user’s issue. Which of the following is the MOST appropriate response?