A technician has a client’s laptop that is randomly shutting down. Which of the following is the
FIRST step of the troubleshooting theory that the technician will perform to resolve the laptop’s
issue?

A workgroup of five PCs uses a shared printer. A customer says they cannot print to the printer but
can access shares on another PC used for common files. The printer appears to be powered on.
Which of the following would be the MOST likely cause of the issue?

An alert needs to be sent to the administrator when the CPU stays above 90% for a period of time.
Which of the following tools would BEST be used to accomplish this?

A CAD/CAM user requires faster onscreen refresh rates. Which of the following slots allows for
faster graphic performance?

Which of the following Control Panel utilities would be BEST to use to remove a Windows 7
application?

Which of the following is MOST likely to contain hazardous voltages?

A customer calls and states the new plasma display they just received has yellow spots all over
the screen. Which of the following is the MOST likely cause of this issue?

A technician encounters prohibited materials on a computer located in a common area that is used
by several employees. Which of the following should be done FIRST?

A customer calls and reports that when they walk away from their laptop for an extended period of
time they have to reconnect to wireless when they get back. Which of the following will MOST
likely correct this issue?

A technician is preparing to install a new wireless printer for use in an environment with several
wireless networks installed. Which will be used to determine the wireless network that the printer
will be available from?