A technician is creating an image that will be used to deploy Windows 7 to 100 PCs. Which of the
following tools should be used to accomplish this?

A technician observes another technician trying to steal a company laptop. Which of the following
should the first technician do NEXT?

A technician needs to create a new folder from the command line on the root of the C. drive.
Which of the following is the correct command to use?

A user needs a new gaming computer which can be both fast and quiet. Which of the following
should MOST likely be installed to meet the user’s requirements?

A technician notices a computer is overheating after 30 minutes of use. Which of the following is
the MOST likely cause?

Which of the following should a technician check FIRST on the laptop if the system’s battery is not
being charged?

A technician is having boot issues with a newly built PC, and notices the following jumper
configurations for each PATA device:
HARD DRIVE. MASTER
OPTICAL DRIVE. CABLE SELECT
Which of the following jumper configurations should be used instead?

A keyboard has been replaced on a laptop. Which of the following is the MOST likely cause that
the keyboard does not work?

A technician troubleshoots a broken PC only to find that a strong burning odor is coming from
inside the case. Which of the following parts MOST likely experienced a level of electrical burn?

Which of the following should a technician do NEXT, if the laptop’s internal speakers do not work,
after replacing the motherboard due to a video issue?