A technician is trying to troubleshoot an issue on a Windows 7 computer remotely, but is unable to
PING the computer. The technician verified that the computer is turned on, has network
connectivity, and can get to the Internet. Which of the following is MOST likely the issue?

A user with an inkjet printer states that all their color printouts are missing red ink. The inkjet
printer has a cartridge for each of the CMYK colors, and the user recently replaced the magenta
cartridge. Which of the following should the technician do NEXT?

An Internet browser’s cookie could be classified as which of the following?

A technician notices an impact printer has run out of ink. Which of the following should the
technician do NEXT?

A technician is working on a workstation that is receiving read/write failures when trying to access
a particular file. Which of the following commands should the technician use to resolve this issue?

A technician has recently purchased a maintenance kit to be installed in a laser printer. Which of
the following will be included in the maintenance kit?

A technician is tasked with changing the account lockout threshold to 30 minutes in Windows 7.
Which of the following should the technician use to accomplish this task?

A technician needs to replace a desktop computer’s power supply. Which of the following should
the technician do FIRST?

A technician needs to change the minimum password length to 8 characters to make it more
secure. Which of the following system settings should the technician configure?

Which of the following would BEST protect equipment from a brown out?