A technician receives an error every time a workstation boots up. The technician needs to find out
what process is responsible for the error. Which of the following utilities would be used FIRST?

Which of the following can ONLY be installed when a laptop is turned off and disconnected from
all power sources?

Which of the following tools would be used to connect CAT5e cabling to a patch panel?

A technician is installing a new laser printer on a workstation that has Windows 7 Professional x86
installed. Which type of printer driver is needed to complete the installation?

A user has a perimeter firewall and up-to-date antivirus software. The user is asking what else
they can do to improve their security. Which of the following will have the MOST impact on
network security? (Select TWO).

Before installing a new expansion card, which of the following should a technician consider?
(Select TWO).

A user states that when they power on their computer, they receive a “Non-bootable drive” error.
The user works with external storage devices to transport data to their computer. The user stated
that the computer worked fine the day before. Which of the following should be checked FIRST to
resolve this issue?

A technician wants to install a printer to use port LPT1, but the computer does not currently have
such a port. Which of the following expansion cards should the technician install and configure to
create an LPT1 port?

A service technician is installing a second hard drive on a desktop PC running Windows 7. The
second hard drive is the same make and model of the first hard drive. The technician would like to
provide data redundancy. Which of the following should the technician use to accomplish this?

A user wants to purchase a new computer to use word processing software only. Which of the
following computer types should be recommended?