A customer states their laptop screen is very dim. In order to avoid going to the client site, which of
the following is the FIRST action the customer should perform?

An outline of an image can be viewed on a laptop screen, but it is very dim and the screen
appears almost black. This can be caused by a failing. (Select TWO).

A customer says they cannot access the network printer. The technician cannot PING the printer
from their location. Which of the following should be the NEXT step in troubleshooting this issue?

The wireless antenna is typically located inside the laptop’s:

A user has too many applications starting when they log into windows. From the command line,
which of the following tools is the FASTEST option to prevent these applications from running on
startup?

A technician performed a clean install of Windows XP on a laptop and finds that the Bluetooth
on/off switch is not working. Which of the following will BEST resolve this issue?

From which of the following tools can a technician locate the PID of an application?

Which of the following connection types would MOST commonly be found on a laptop to display
out to an external monitor? (Select TWO).

A technician has a computer locked in a cabinet in the office that shares a printer and some files.
The computer must remain on. Which of the following Control Panel options would be used to
control the users that are able to shut the computer down?

A laptop running a Windows operating system has a key that is supposed to launch Internet
Explorer, but is not functioning. Which of the following will resolve this?