A technician wants to know the MAC address of a computer. Which of the following commands
would the technician use?

A DSL modem MOST commonly uses which of the following media?

A technician would like to dispose of a hard drive that is no longer needed. According to company
policy, all contents on the disk should be deleted before disposal. Which of the following OS
command line tools should be used?

Which of the following printer types uses an imaging drum?

When securing a new wireless router, which of the following should be changed FIRST?

A PC technician must upgrade memory from 2 GB to 4 GB in twenty Windows 7 notebook
computers. Some of the laptops have DDR2 memory, and some have DDR3. The memory
purchased for the upgrade is DDR3. Which of the following is the MOST likely outcome of this
upgrade?

A computer starts to boot then quickly shuts down. Which of the following should the technician
use to troubleshoot this issue?

A technician must replace a 10/100 NIC in a Windows XP PC. The failed NIC is no longer
available and a substitute 1 GB NIC will be used. Which of the following MUST be performed to
accomplish the task?

A client has a computer that is infected with several viruses and spyware. Which of the following
should the technician perform FIRST before spyware removal?

Which of the following are components of an “active” CPU cooling solution?