A company recently had a security breach and is now required to increase the security on their
workstations. A technician has been tasked to harden all the workstations on the network. Which
of the following should the technician do?

Which of the following expansion slots can ONLY be found on a desktop computer?

A technician recently installed a new video card in a PC. The PC already has integrated video on
the motherboard. When the technician turns on the PC, there is no video. Which of the following is
MOST likely the cause?

Which of the following laptop accessories would MOST likely be used to support multiple displays
when the laptop hardware does not have multiple video outputs?

A user receives a phone call from a person claiming to be from technical support. This person
knows the user’s name and that the user has Windows installed on their computer. The technician
directs the user to open Event Viewer and look at some event log entries to demonstrate the
effects of a virus on the computer. The technician also asks the user for their user ID and
password so that they can clean the computer. This is an example of which of the following
security threats?

Which of the following is MOST likely to be reset during a standard printer maintenance?

A user has just purchased a wireless router for their home. Which of the following should be done
to BEST secure the router from unauthorized access? (Select TWO).

When unable to get an IP address from a server, which of the following represents an APIPA
address that a PC might receive?

A user’s CRT display is not displaying colors correctly. Turning the display to the right or left
sometimes temporarily corrects the problem. Which of the following should the technician check?

Which of the following settings, when enabled, is MOST likely to result in an IP address conflict on
a local network?