A user, Ann, receives a phone call from the company’s mail administrator who indicates her email account has
been disabled due to high volumes of emails being sent in a very short period of time. Which of the followingtypes of attack has the user experienced?

A user is having issues with a Windows computer. Upon loading the operating system, several messages
appear referring to a DLL file that cannot be found. Which of the following would be the BEST course of action
for the technician to perform NEXT?

A user updates the video driver on the computer and it requests a restart after installation. The computer never
gets past the loading Windows page without rebooting. Which of the following should the technician use to
resolve this issue without losing any vital files or programs?

A user reports unexpected icons appearing on the desktop. The technician identifies that the symptoms point to
a malware infection. Which of the following procedures would be performed NEXT?

A Windows workstation is suspected of having malicious software that created an infected start-up item or
service. Which of the following tools would a technician use to test this theory?

Joe, an end-user, reports that the Windows PC he is using automatically locks when he leaves his desk and
walks to a printer to retrieve documents. Joe is then required to type in his username and password to unlock
the computer. The technician looks at the settings on the PC and notices that the screensaver and screen-lock
options are grayed out on the computer and cannot be changed. Which of the following is the MOST likely
cause of this issue?

An engineer working with large detailed CAD files notices over time that the workstation is taking significantly
longer to open files that used to launch quickly. Other applications work fine, and the engineer confirms all of
the data has been backed up the night before. A technician determines that the workstation is about two years
old. Which of the following would be the technician’s FIRST step in troubleshooting the problem?

Joe, a user, is using his smartphone for navigation while driving. As he drives, an icon frequently appears on
the screen informing the user additional information is required to log in. Which of the following is causing this?

After installing a critical update from Windows Update, a user accidentally types an incorrect URL into the
browser and malware is automatically installed. The malware disables the computer’s antivirus software and
Internet connection. Which of the following would be the BEST tool to remove the malware without risking loss
of the user’s data?

A user’s smartphone runs very slow at the end of the day. When the user restarts the phone in the morning, it
runs at its normal speed. Which of the following should be done throughout the day to BEST resolve this issue?