A customer states that when printing black text documents from a word processing application on
their color laser printer, it seems to print slower than the printer specification for monochrome
printing and it also is decreasing the life counters on all their toner cartridges. Which of the
following should the technician tell the customer to do to fix the problem?

A customer states that when they try to scan a particular type of invoice on their color laser MFD
flatbed scanner, it always comes out with a complete yellow background. Any other text or image
document is ok. Which of the following is the cause of this issue?

During the image capture process, an exposure lamp is used to:

A customer calls for technical support and states that their fax machine is experiencing intermittent
communication issues receiving faxes. Which of the fol owing should the technician ask the
customer to help evaluate the situation?

A customer calls for technical support and complains that their color laser MFD always puts a line
on the page. Which of the following should a technician ask the customer? (Select TWO).

A customer calls the support line and explains to the technician that every time they make a copy
on their color laser MFD, the page is all black. Which of the following should the technician ask the
customer to do next?

A customer cal s technical support and states that they have read their laser printer users guide
and learned that it has a watermarks feature. They followed all the steps in the guide but cannot
find the feature anywhere. Which of the following should the technician have the customer do
FIRST?

A customer is printing on plain standard size envelopes with their monochrome laser printer using
a word processing application envelope tool. They have chosen the correct size and orientation
but the address is ghosting on the printed envelopes. Which of the fol owing should resolve this
issue?

A customer just bought a new PC with the latest operating system. They disconnected their
currently functional three year old MFD from their old PC and connected/installed it on the new PC
using the original set of drivers. They can print fine but have lost scanning ability. Which of the
following is the cause of this issue?

When measuring ohms using a multimeter a technician is measuring which of the following?