A client would like to purchase an additional paper source to put colored paper in their
monochrome machine. Currently they have two trays with plain paper; the multi-sheet bypass tray
is for letterhead. They want pricing and a delivery date. The technician does not have pricing or
the ability to sell this option. Which of the following would be the BEST answer to the customer?

Which of the following are types of physical ports that are commonly found on an MFD? (Select
THREE).

A client asks the technician to move their color laser unit to another area in the office. The
machine is on a counter top that does not move and it weighs roughly two hundred pounds. Which
of the following would be the BEST answer for this request?

A technician is on the phone with technical support at a customer site. Technical supports advice
is to order a fuser and a circuit board to fix the problem. Before hanging up with technical support,
which of the following would be the BEST thing to do?

Which of the following refers to color management?

Which of the following would be the corresponding subtractive colors to the additive primary
colors?

After working on a clients printer for two days in a row, the printer is stil not working. The clients
frustration is showing now that they have been down for two days. Which of the following is the
technicians next BEST step?

After repairing media tray one and three on a printer, there are stil some multi-feeding issues from
tray two. The technician does not have the appropriate parts to complete this repair. Which of the
following is the BEST way to communicate this to the client?

Which of the following BEST describes gamut?

Which of the following parts would open and close a junction gate in a finishing device? (Select
TWO).