A customer has a document that was formatted for large size media but needs to print the
document in a smaller size. In which of the following would this adjustment occur?

A customer reports that they are unable to print to their device. The technician discovers that no
one in the office can print to the device but it is ready and can be pinged. Which of the following
should the technician check FIRST?

A customer reports that the colors of their documents are no longer correct. The technician learns
that the customer just replaced the photoconductor. Which of the following needs to occur to
correct the colors?

A customer reports that they are getting a line down the middle of their documents from a MFP
device. After testing it is discovered that the line only happens when scanning. Which of the

following is the solution?

A customer is unable to print to one network device but can print to other devices on their network.
The technician discovers that no one in the office can print to the device but the device shows
ready and print jobs are sitting in the users print queue. Which of the following is the next
troubleshooting step?

Which of the following file formats are uncompressed?

Which of the following compressed file formats creates the largest file size for a given document?

After escalating a call to technical support for paper jams, the technician is advised to replace the
laser assembly. Which of the following should be done FIRST?

Which of the following software is used by the computer operating system to convert print jobs to a
format the printer understands?

A customer wants to search for an email address on the network. Which of the following is the
protocol used to find it?