A technician has connected a laptop to an MFD via a crossover cable in order to diagnose a
network printing problem, but is unable to make a connection. Which of the following is the cause?

Which of the following reasons would the staple feature not be present in the print driver even
though a stapler is fitted to the MFD?

On an output page with a large red square printed on it, a thin yellow line can be seen along the
lead edge of the square. Which of the fol owing would correct this problem?

A technician has contacted technical support but has still not resolved the problem. Which of the
following should be the next step?

Before contacting technical support, a technician notices that the firmware version is three
revisions out of date. Which of the following should be the next step to take?

After installing a new magenta photoconductor unit, red output color is very light. Which of the
following procedures should be carried out?

Using a magnifying glass, a customer has noticed a series of yellow spots at intervals in the
background of copied pages from a laser MFD. Which of the fol owing is the explanation for this
phenomenon?

In which of the following sections of the MFD would a Teflon coated roller be found?

A customer reports that all the users are unable to print to a device, but the device shows ready.
Which of the following items should be checked FIRST?

A customer reports that they are not able to scan to a shared folder from a new MFP device. After
further investigation, the technician discovers that no one in the office can scan to the folder and it
is visible to all users. Which of the following is the MOST likely cause?