A customer can scan to a folder on their local PC; however, they are unable to connect to a folder
on the server located in another city. Which of the following is the MOST likely reason the
customer cannot connect to the folder on the server?

An MFD is setup to use the scan-to-email function. The device is able to ping the email server;
however, none of the emails are making it to the selected destinations. Which of the following is
the MOST likely cause of the email problem?

A customer desires that all print jobs to their color MFD product by default come out in black and
white. Which of the following would be the default setting a technician would use?

A technician notices a magenta color above all the text on the output of a color device. Which of
the following would MOST likely repair this issue?

A customer is printing to their MFD and the output is coming out on a printer in another room.
Which of the following is the MOST likely cause of this issue?

Which of the fol owing would be the MOST important items to consider when a technician is trying
to troubleshoot a service error code and is calling technical support for assistance? (Select TWO).

A customer replaced their printer with a MFD. The print jobs from a specific text editor are now
coming out of the second media tray even though the customer selects the first media tray in the
driver. Which of the following is the MOST likely cause of the issue?

Which of the following are the BEST steps to take when a user has a printing issue with a specific
PDF file? (Select TWO).

When troubleshooting a void print area issue, which of the following is the BEST step for isolating
the issue in a MFD?

A customer is interested in using TWAIN scanning with an MFD. Which of the following does the
customer need?