A customer has recently moved the fax machine to a different location in the same building. They
are not able to send or receive any documents. When the technician arrives at the location there is
no dial tone on the line, but the customer can plug a phone into the same jack and place a

telephone call. Which of the following is causing the problem?

When performing a service call for an ADF jamming issue, why should the technician check the
fuser rollers?

Which of the following type of connector is on a CAT5 cable?

Which of the following is needed to connect to an 802.11x network?

A customer calls and complains that they could print last week but not this week. They are printing
using a standard TCP/IP port and the IP addresses of the printer and computers are in the same
range. Which of the following is the MOST likely problem?

While working on a MFD with the covers off, which of the following should be done to ensure the
technicians safety?

Which of the following are reasons for using caution while working with a powered laser unit?

Which of the following hazards must the technician be aware of when working with toner?

Which of the following scan processes uses SMB?

When scanning a color document with a single pass scanner which of the following is used to
separate the colors for processing?