A customer is using a remanufactured toner which has caused damage to the fuser unit and wil
require the unit to be cleaned. The unit is covered under warranty, but using remanufactured toner
causes the warranty to be voided. This is now a chargeable service. Which of the following is the
BEST response from the technician?

Due to traffic a technician has arrived late to their first call, and has three other calls to do that day.
Which of the following is the BEST action to take?

When troubleshooting a Tx quality related issue on a MFP or fax unit, which of the fol owing would
MOST likely help solve this problem? (Select TWO).

The customer complains that when printing a picture of a red apple on their CMYK model laser
printer, the printed pages shows a yellow apple instead. Which of the following colors is missing?

When printing out a color alignment page on a CMYK model laser printer the technician notices
that there is a yellow border on the lead edge of the red mixed image and the green mixed image.
There is also a green line between the cyan image and yellow image. Which of the following colors
wil need to be aligned?

A technician has completed the service call and is ready to leave; however, the client is not
around. Which of the following is the BEST response?

A customer has a deadline to print a large job and their printer requires parts which will not arrive
in time. They are very frustrated with the technician and the printer. Which of the following is the
BEST response?

A technician arrives at a large office building to do a service call. Which of the following is the
FIRST action the technician should take?

While a client is demonstrating an issue with the unit, the technician notices that they slam the
paper cassette very hard. After further investigation the technician notices two parts that are
damaged inside the cassette. How should the technician address this behavior with the client?

Which of the following type of information can be found on a MSDS for a toner cartridge? (Select
THREE).