When troubleshooting image output quality on an MFD, which of the following wil help isolate the
problem to the scanning system?

To begin the troubleshooting process on a color laser printer with poor output image quality, the
technician should FIRST:

If the customer is using supported media that is in good condition, which of the following
components should the technician replace if the toner can be rubbed off of the paper?

A customers system includes the optional large capacity media source. The configuration page
includes the media source trays, but the customers printer driver shows only the standard trays for

the system. To fix this problem the technician should:

A customer is experiencing output quality issues when receiving and printing faxes on their MFD
from multiple locations. Which of the following will isolate the problem between the faxing system
and the print engine?

The customer is attempting to remote scan multiple originals using the ADF. When they try to scan
the documents the scanner only scans from the flatbed. Which of the following should the
customer do?

When scanning a photo the customer finds that the rendered image has a green tint to it. Which of
the following should be changed in the TWAIN driver?

The print head moves left to right, drops down a line, then right to left. Which of the following
represents this method of printing?

The print head moves from left to right, drops down a line, returns and then moves left to right
again. Which of the following represents this method of printing?

After the ink supply is drawn into the print head, which of the fol owing disperses the ink?