A technician overhears a co-worker giving potentially damaging advice to a customer over the
telephone. The technician should:

Which of the following paths can be used to check whether a printer is assigned to the correct
port?

A technician is changing the toner cartridge on a copy machine when the toner spills on the
technicians arms, hands, and clothing. Which of the following actions should the technician take?

Which of the following utilities can be used to prevent items from starting during a Windows boot?

Which of the following is a type of authentication technology? (Select TWO).

The toggle switch marked 120/240V on the back of most system cases is used for:

After installing a new video card, Windows fails to load. Which of the following would be the FIRST
step to take when troubleshooting the issue?

For a wired network connection using Windows XP, on the Status tab of the Network Connection
page, which of the following should be used to refresh or obtain an IP address?

An external hard drive should be connected to which of the following?

While pointing out features to a user on the users screen a technician gets fingerprints on the
screen. Which of the following actions should the technician take?