Which of the following actions should the technician take?
A customer is requesting work outside the original scope of the work order. Which of the following
actions should the technician take?
Which of the following would be the BEST approach to resolve Joe’s concerns?
Joe, an irate customer, calls the help desk and informs the technician that no one has fixed his
problem. The technician looks up the request in the system and finds that the issue is a warranty
claim for accidental damage that is not covered by the company. Which of the following would be
the BEST approach to resolve Joe’s concerns?
What will you answer him?
You are working as a senior network technician at Certkiller .com. A trainee asks you which of the
following is compatible with an 802.11g network. What will you answer him?
Which command can help a technician see how many server connections are open on a client machine?
Which command can help a technician see how many server connections are open on a client
machine?
A Windows directory is also referred to as a:
A Windows directory is also referred to as a:
In Windows 2000/XP, a computer typically performs a physical memory dump when
In Windows 2000/XP, a computer typically performs a physical memory dump when
which of the following actions should a technician take?
After making repairs to a user’s system, which of the following actions should a technician take?
You need to check the signal strength and connection speed on a Windows XP computer on a wireless network
You need to check the signal strength and connection speed on a Windows XP computer on a
wireless network. What should you do?
which command can identify the IP address of the email server?
In you company, a staff can’t send email to another. The administrator believes that there is
problem with DNS. After entering nslookup, which command can identify the IP address of the
email server?
Which of the following devices can be used to setup a WAN?
Which of the following devices can be used to setup a WAN?