The helpdesk manager wants to find a solution that will enable the helpdesk staff to better serve company
employees who call with computer-related problems. The helpdesk staff is currently unable to perform effective
troubleshooting and relies on callers to describe their technology problems. Given that the helpdesk staff is
located within the company headquarters and 90% of the callers are telecommuters, which of the followingtools should the helpdesk manager use to make the staff more effective at troubleshooting while at the same
time reducing company costs? (Select TWO).

A small retail company recently deployed a new point of sale (POS) system to all 67 stores. The core of the
POS is an extranet site, accessible only from retail stores and the corporate office over a split-tunnel VPN. An
additional split-tunnel VPN provides bi-directional connectivity back to the main office, which provides voice
connectivity for store VoIP phones. Each store offers guest wireless functionality, as well as employee wireless.Only the staff wireless network has access to the POS VPN. Recently, stores are reporting poor response times
when accessing the POS application from store computers as well as degraded voice quality when making
phone calls. Upon investigation, it is determined that three store PCs are hosting malware, which is generating
excessive network traffic. After malware removal, the information security department is asked to review the
configuration and suggest changes to prevent this from happening again. Which of the following denotes the
BEST way to mitigate future malware risk?

An analyst connects to a company web conference hosted on www.webconference.com/meetingID#01234 and
observes that numerous guests have been allowed to join, without providing identifying information. The topics
covered during the web conference are considered proprietary to the company. Which of the following security
concerns does the analyst present to management?