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Which of the following actions by the technician would avoid a similar situation in the future?

Upon receiving an urgent call from a customer, a technician determines that an onsite visit is
required. The technician promises the customer that a co-worker will be onsite later because the
technician does not want the customer to become upset. After checking, the technician realizes
that the co-worker cannot visit the site. Which of the following actions by the technician would
avoid a similar situation in the future?

Which of the following tools can the project manager use to show the improbability of the proposed timeline?

A project sponsor is adamant that a complex project must be completed within 12 months. Based
on lessons learned from previous projects of this type, the project manager believes that the
project cannot possibly finish in less than 24 months. Which of the following tools can the project
manager use to show the improbability of the proposed timeline?