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Which of the following items should you check to solve the problem?

You work as the network administrator at certways.com. You are sent to one of certways’s branch
offices to investigate a network problem. The network at the branch office consists of twenty
Windows XP workstations that are wired to a switch. The switch is connected to a router for
Internet access. One of the users at the branch office reports that she is unable to access the
Internet. All other users can access the Internet. Which of the following items should you check to
solve the problem?