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Which of the following could be causing these issues?

A server technician has been attempting to install an operating system on the company test server
for several days. The technician has experienced error messages at several points of the installation
and the system has frozen during various parts of the boot process. The technician has replaced the
power supply, graphics card and installation disk with known good components. Which of the
following could be causing these issues? (Select TWO).

Which of the following tools can the technician use from the user’s workstation to get the user reconnected

A Windows user is trying to get to a shared folder on a server but is receiving an error message that
multiple connections to the same resource are not allowed. Which of the following tools can the
technician use from the user’s workstation to get the user reconnected as quickly as possible?