During the start of the class, three of the learners who are competent in the subject matter inform
the instructor that their attendance in the class is due to job requirement. Which of the following
techniques will BEST motivate these three learners to get more out of the class?

An instructor has become ill and cannot continue a course. A new instructor is brought in, but has
received no knowledge transfer from the previous instructor. Which of the following is the BEST
option to assess the learner’s knowledge level quickly?

During a lunch break, several learners state the classroom is too cold. Which of the following should
the instructor do FIRST?

An instructor is teaching a class and is constantly getting interrupted by a learner that is familiar with
the subject. The learner’s interruptions are starting to affect the class’s ability to learn. Which of the
following would be the FIRST action that the instructor could take to resolve the issue?

An instructor has a learner in the class that is struggling with the subject matter being presented.
The instructor notices the learner making facial expressions. Which of the following will MOST likely
help the learner with the material?

An instructor asks a question and notices that most of the learners seem distracted and are looking
out the windows. Which of the following is the BEST approach to this problem?

An instructor is delivering a computer training course. Which of the following is the BEST method for
delivering the lecture that includes a presentation?

An instructor is conducting a virtual classroom session that also includes a chat room. A learner
becomes confused and sends the instructor an irate private message. Which of the following would
be the BEST response to the situation?

An instructor has been asked by a customer to conduct a course in two weeks. The course material
being used is outdated. Which of the following is the BEST course of action for the customer’s
request?

An instructor needs to motivate a learner to complete a course, but the learner is not excited about
the course due to lack of knowledge. Which of the following is the BEST motivation method?