The members of a corporate training department have been asked to conduct an overall
organizational training assessment. Which of the following BEST defines the training needs of the
organization?

A client has asked an instructor to modify information for a course to give the learners the
knowledge needed for their company’s proprietary system. The instructor discovers that the
material cannot be modified due to copyright regulations. Which of the following is the BEST course
of action for the instructor?

An instructor is preparing to deliver a hands-on lab course. The client provides material and asks the
instructor to develop a method to determine the skill increase from the course. Which of the
following should the instructor prepare?

An instructor is conducting a course comprised of learners from an international audience. The
instructor asks questions of the learners and notices that several of the learners do not participate
even though they understand the material. Which of the following actions would be BEST for the
instructor to take?

Which of the following is the BEST example of a probing question?

During introductions a learner asks if a related topic can be reviewed during the course; however,
the topic is outside the prescribed course material. Which of the following is the BEST way to handle
this request?

Two instructors are team teaching. The first instructor receives an excellent evaluation and the
second instructor receives a lower evaluation. Which of the following methods would work BEST to
make the second instructor more effective?

Which of the following is a learner oriented method of evaluating the delivery of training?

An instructor has a learner in the class that needs to frequently check and reply to email during the
course time. Which of the following is the BEST course of action for the instructor to take?

Which of the following is important when an instructor is leading a group discussion?