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Which of the following should the consultant do?

A company hires a consultant to document and automate existing operational processes. The project
sponsor indicates that the company intends to keep staffing levels constant as a result of the effort
and to promote the best people from operations and train them to be internal auditors. During
requirements gathering, most employees decline to help the consultant. Which of the following
should the consultant do?

Which of the following is the BEST method?

A client receives a minimum of 1,000 daily incoming documents. All daily incoming documents must
be in the system by close of business on the day received. Presently, there is no imaging solution. In
the discovery phase of this project the consultant determines that the client has two staff members
that will be scanning these incoming documents. The client is considering including eleven indexes
on each document. Which of the following is the BEST method?