DRAG DROP
A customer’s email server is not sending emails. Arrange the troubleshooting steps in the order
the technician should perform them:

A technician is trying to add another switch to the network with multiple VLANs. Which of the
following should the technician configure on the interface to allow multiple VLANs?

A user calls the helpdesk to report not being able to access network resources over the company’s
Wi-Fi connection. During information gathering, the user mentions that the wireless network their
computer is signed into is not the same name as it had been previously. Which of the following is
the underlying cause?

A user moves from one office to another. When the user logs onto their computer, it has local
access to shared drives but no Internet access. A technician determines that the computer has an
IP address in the wrong subnet. Which of the following is MOST likely the cause?

A consultant is installing new WAPs for an office using wall mounts. Which of the following is the
BEST location for the new boxes for signal strength and coverage?

A company has multiple WAPs within close proximity to each other to allow users to move about
seamlessly through the building with their laptops, without losing any connection. However, this
has had the opposite effect, causing any user that is close to two of the access points to
constantly reconnect to the wireless network. Which of the following should be changed on all the
WAPs to allow this to work as the customer intended?

A user is unable to communicate with any local network resources, but is connected to the
wireless network and can access the Internet. The network technician notices that the laptop has
an incorrect IP address, even though it shows it is connected. Which of the following is the MOST
likely cause?

An administrator has set up a NIPS and connected it to the same switch as the internal firewall
interface and the internal router. The device, however, only detects traffic from itself to the firewall
or router. Which of the following explains why additional corporate traffic cannot be detected?

A company wants to ensure that a wireless signal from their WAP only sends down one specific
corridor. Which of the following can be done to achieve this?

Which of the following DHCP options is used to exclude IP addresses from being distributed to
other computers?