A network technician is troubleshooting a user’s connectivity problem, and has determined a
probable cause. The technician is at which step in the troubleshooting methodology?

Ann, a new user, has a workstation that has connectivity to the printer located in her department,
but cannot access the Internet. The result of an ipconfig command on Ann’s workstation is as
follows:
IP address: 192.168.0.124
Subnet Mask: 255.255.255.128
Default Gateway: 192.168.0.254
Which is MOST likely preventing the user from accessing the Internet?

Users are reporting that some Internet websites are not accessible anymore. Which of the
following will allow the network administrator to quickly isolate the remote router that is causing the
network communication issue, so that the problem can be reported to the appropriate responsible
party?

In a SOHO environment, placing a VoIP unit on the outside edge of a LAN router enhances which
of the following network optimization methods?