The technician notices that one of the wires in a CAT5 cable is cut in half. Which of the
following connectivity issues did the technician discover?

A SOHO had their wireless network breached on several occasions. The user turned off the
SSID and enabled WEP encryption, but breaches are still occurring. Which of the following
will improve security and MOST likely prevent future breaches?

An administrator attempts to open a web page and sees the following error: ‘Error 404: Page
not found’. The administrator then uses the ping command and finds that the default
gateway cannot be pinged. At which of the following layers does the problem MOST likely
reside?

It has been suspected that one of the users is using the network inappropriately. As a
preventive measure HR has authorized the IT department to enable port mirroring on the
users network port. Which of the following devices would be used to monitor the network
activity?

A wireless access point supports up to 20 clients. Which of the following describes this
wireless network?

A wireless LAN discovery tool that sends a null probe request to seek out wireless LANs, is
a component of which of the following?

Which of the following ports is default for DNS?

Which of the following components would be used to terminate all distribution and trunk
cables in a central office or PBX?

The normal SSID for a company is Internal A. Another SSID is being picked up called
Internal B, which requires users to input their network username and password. Users are
connecting to this secondary hot-spot via their laptops. Which of the following would BEST
describe this scenario?

A technician has received a call from a customer stating that the customer has logged in, but
cannot access the Internet. The technician asks the customer if the gateway and the firewall
can be pinged. This is an example of which of the following troubleshooting skills?