An instructor has been assigned a two-day, entry-level computer class for 10 employees of a large
corporation. During class introductions in the opening minutes of the course, the instructor notices
that none of the learners are native speakers of English, the only language the instructor speaks.

The learners are clearly worried and apprehensive because of the language barrier and appear
unwilling to participate in the course. Which of the following actions by the instructor is MOST
likely to ensure that these learners learn as much as possible in this situation?

During a two-day workshop, the instructor monitored learner understanding by asking questions to
the group in general. These questions were always answered correctly. However, many learners
performed poorly on the end-of-course exam. Which of the following describes the error the

instructor has MOST probably made in this situation?

A speaker is preparing a presentation to a small audience. In this situation, all of the following are
effective presentation techniques EXCEPT:

In which of the following situations would the use of handouts be more appropriate than the use of
a flip chart?

An instructor is assigned a two-day, entry-level computer class for eight employees of a large

corporation. The first morning, the learners state that they have been told that their performance
will be evaluated on the basis of how well they can transfer new computer skills to job-related
tasks. They are resentful and unwilling to participate. Which of the following is the MOST
appropriate way for the instructor to ease the initial fears of the group?

During an instructor’s presentation of a complex concept, two learners are holding a personal
conversation. The conversation is clearly distracting to the other learners. Which of the following
describes the first action the instructor should take in this situation?

A class discussion wanders onto a relevant topic that is outside the instructor’s area of expertise.
In order to maintain credibility, the instructor should:

For this question, decide whether the action makes it likely or unlikely that the trainer will achieve
the goal. Select the BEST statement of the reason that the action is likely or unlikely to accomplish
the goal.
GOAL: To facilitate the learning process for a group of learners in a training class who are falling
behind the more advanced learners
ACTION: The trainer asks the more advanced learners to tutor the less advanced learners during
the last part of each class.

A senior trainer is teaching a class at a large corporate client. The learners are all from the same
division of the corporation. Their supervisor has asked that the courseware be customized to
match the needs of the division. During the learner introductions, the trainer asks the learners to
state what information they want to gather from this class. In this situation the trainer is focused on
which of the following?

At the beginning of a training session, an instructor reviews an agenda and list of objectives and
then solicits the items learners also want included in the training session. Which of the following
has the instructor accomplished?