When recommending revisions to existing materials and suggesting new programs and activities,
the trainer should first communicate with which of the following groups?

The instructor is delivering course material regarding a new software application that a company is
considering rolling out. The application has not been released in retail and has only been made
available to specific companies. Which of the following is an appropriate action for the instructor to
take to gain credibility for the delivery of this product?

For this question, decide whether the action makes it likely or unlikely that the trainer will achieve
the goal. Select the BEST statement of the reason that the action is likely or unlikely to accomplish
the goal.
GOAL: To manage time available for the course
ACTION: At the beginning of the course, the trainer hands out several supplemental labs for
homework that the trainer has created especially for this material.

For this question, decide whether the action makes it likely or unlikely that the instructor will
achieve the goal. Select the BEST statement of the reason that the action is likely or unlikely to
accomplish the goal.
GOAL: To develop skills involving teamwork, collaboration, and problem-solving
ACTION: The instructor moderates group discussions and group exercises.

An instructor has been assigned a two-day, entry-level computer class for 10 employees of a large
corporation. During class introductions in the opening minutes of the course, the instructor notices
that none of the learners are native speakers of English, the only language the instructor speaks.
The learners are clearly worried and apprehensive because of the language barrier and appear
unwilling to participate in the course. This situation suggests that the instructor probably failed to
do which of the following?

For this question, decide whether the action makes it likely or unlikely that the trainer will achieve
the goal. Select the BEST statement of the reason that the action is likely or unlikely to accomplish
the goal.
GOAL: To foster the learners’ ability to adapt the concepts they have learned to other
environments and situations
ACTION: The instructor assigns unfamiliar tasks related to the concept to groups of learners and
monitors the groups’ performances.

Which of the following is the BEST method to teach learners to operate specialized equipment?

A trainer has been contracted by a training manager to provide training for employees of a
company that is implementing a new technology. From the very beginning of the class, it is clear
that the learners neither believe in the technology nor have any desire to learn about the system.
In this situation, the BEST action for the trainer to take is to:

The instructor, when managing the time available for the course, is responsible for each of the
following EXCEPT:

Learners complained on evaluation questionnaires that the instructor did not always possess
sufficient expertise about course material. Which of the following audiences is MOST likely to need
this information?