A trainer has just finished the lesson covering a complex concept that is essential to
understanding the next topic of the course. Most of the learners are looking at the trainer with
blank expressions. When the trainer asks questions designed to determine whether the class

understands the concept, most learners look away.
Which of the following actions by the trainer prior to the lesson would MOST have helped prevent
the reactions described above?

In the demonstration of a new product to a group of potential users, which of the following is the

MOST effective way to hold the audience’s attention?

For this question, decide whether the action makes it likely or unlikely that the instructor will
achieve the goal. Select the BEST statement of the reason that the action is likely or unlikely to
accomplish the goal.
GOAL: To create a hospitable learning environment for learners who are new to the course’s
subject matter and who are uncomfortable
ACTION: The instructor begins the course with a role-playing game that is designed to make the
learners feel at ease and initiate active participation.

A learner asks an instructor a QUESTION NO: related to material that will be addressed later in
the training session.
Which of the following is the BEST method for the instructor to handle the situation?

For this question, decide whether the action makes it likely or unlikely that the trainer will achieve
the goal. Select the BEST statement of the reason that the action is likely or unlikely to accomplish
the goal.
GOAL: To use an effective opening that will raise the participants’ level of comfort and interest in
an introductory computer course for support staff
ACTION: Begin the session by relating a story about an ineffective presentation that the instructor
once made to a group of marketing managers.

At the end of a training module, some learners appear to be confused about the content. The
combination of which two of the following strategies would BEST enable the trainer to address
this situation?
I. Repeat the module to make sure everyone understands the content.
II. Determine who is confused and use questioning to address their needs.
III. Review the concepts in an open discussion.
IV. Move on to the next module so as not to hold the class back.

The instructor learns that the participants in an upcoming training course have diverse educational
backgrounds and work histories. The instructor should respond to this information in which of the
following ways?

An instructor is assigned a two-day, entry-level computer class for eight employees of a large
corporation. The first morning, the learners state that they have been told that their performance
will be evaluated on the basis of how well they can transfer new computer skills to job-related
tasks. They are resentful and unwilling to participate. The situation described supports which of

the following conclusions?

For this question, decide whether the action makes it likely or unlikely that the instructor will
achieve the goal. Select the BEST statement of the reason that the action is likely or unlikely to
accomplish the goal.
GOAL: To motivate the learners to apply themselves to learning the complex subject matter of a
course
ACTION: At the beginning of the course, the instructor explains how the skills taught in the course
will qualify the learners for higher-paid positions within their company.

Which of the following would BEST serve as a post-course evaluative report to a client on
attainment of course objectives?