For this question, determine whether the action makes it likely or unlikely that the instructor will
achieve the goal. Select the BEST statement of the reason that the action is likely or unlikely to
accomplish the goal.
GOAL: To evaluate the effectiveness of an instructor’s presentation techniques delivered to a
group of participants
ACTION: Place a video camera in the classroom to record the instruction given during class time.
Review the videotape at the conclusion of the class and self-critique of the techniques observed.

A trainer has just finished the lesson covering a complex concept that is essential to
understanding the next topic of the course. Most of the learners are looking at the trainer with
blank expressions. When the trainer asks questions designed to determine whether the class
understands the concept, most learners look away. Which of the following actions by the trainer
prior to the lesson would MOST have helped prevent the reactions described above?

During a two-day workshop, the instructor monitored learner understanding by asking questions to
the group in general. These questions were always answered correctly. However, many learners
performed poorly on the end-of-course exam. Which of the following describes the error the
instructor has MOST probably made in this situation?