After reviewing the course objectives on the first day of a training course, several learners indicate
they have already covered one-third of the objectives in a previous course. For most others in the
course, the course content is entirely new. In deciding what to do under these circumstances, the
instructor should take each of the following into consideration EXCEPT whether the:

A company has just finished evaluating the performances of two instructors it used over the past
year. It found that one instructor who mixes role-play, small group activity, and oral reports from
learners with lectures has been consistently more effective than the other who only teaches by
lecturing. What should be recommended to the less effective instructor?

Active listening techniques include all of the following EXCEPT:

For this question, decide whether the action makes it likely or unlikely that the trainer will achieve
the goal. Select the BEST statement of the reason that the action is likely or unlikely to accomplish
the goal.
GOAL: To begin presenting the course content with as little delay as possible
ACTION: Write housekeeping details, such as bathroom locations, on the chalkboard. Hang large
posters outlining key course content on the walls.

During the presentation of a standard course at a training center, an instructor notes several topics
that were not included in the course that the instructor believes are relevant and important. The
instructor also notes several topics that were included that the instructor believes are obsolete or
much less important than the omitted topics. Which of the following actions should the instructor
take at the end of the course?