It is the first day of a three-day computer course. One-half of the learners are there on an
involuntary basis and are irritated. Which of the following describes the action the instructor should
take at the beginning of the course?

When a trainer repeats a learner’s QUESTION NO: to confirm understanding of it, the trainer is:

At the beginning of a training session, a trainer instructed the learners to use Brand X computers
because the instructional design assumes Brand X computers. Many learners objected. They felt
that since they will be using Brand Y computers at work, they should work at Brand Y computers in
the room. If the instructor needs to use Brand X computers to instruct, which of the following is the
MOST appropriate way to respond to the learners’ need to be able to apply course materials to job
requirements?

For this question, decide whether the action makes it likely or unlikely that the trainer will achieve
the goal.
Select the BEST statement of the reason that the action is likely or unlikely to accomplish the goal.
GOAL: To use an effective opening that will raise the participants’ level of comfort and interest in
an introductory computer course for support staff
ACTION: Begin the session by relating a story about an ineffective presentation that the instructor
once made to a group of marketing managers.

In a software training class, one of the learners is constantly having difficulty. This learner is
consistently using the computer’s mouse inappropriately, which creates incorrect and distracting
results. The most appropriate action for the instructor to take is to: